Fee Payment Frequently Asked Questions

Where’s my refund?

Why did I get a refund if I still owe a balance to UNT?

Why has my financial aid “disappeared”?

Why does my account say I have a Past Due Balance if I’m receiving financial aid?

Why hasn’t my Pell Grant disbursed?

 


 

Where’s my refund?

UNT’s Student Accounting and University Cashiering Services (SAUCS) facilitates the refund process. SAUCS’ goal is to have refunds processed by the last date of Regular Registration. You can monitor your refund status online.

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Why did I get a refund if I still owe a balance to UNT?

One of the following could be the reason: 

Federal regulations prohibit Title IV/federal financial aid from paying the following charges: Installment Plan Charge; Short Term Loan Origination Fee, Memorial Loan Fee, Late Payment or Default Fees; Excess Hours Tuition Fee; and Repeat Course Fee.

Making changes to your class schedule after you received a refund (or had a refund in progress) could result in a new balance owed.

A change to your award eligibility occurred after you received a refund (or had a refund in progress).

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Why has my financial aid “disappeared”?

Qualifying financial aid awards will show as “Anticipated” until it disburses to UNT’s billing department. After your aid has disbursed, it will “disappear” from your Account Summary until funds have been officially applied to your balance owed. (This can take several hours because we have millions of dollars to disburse.)

In certain situations, your aid may have been canceled due to a change in your award eligibility.

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Why does my account say I have a Past Due Balance if I’m receiving financial aid?

You should encounter this message on your Account Summary until you have paid your balance in full or utilize the Installment Plan and/or Short Term Loan options available through UNT’s billing department, Student Accounting and University Cashiering Services (SAUCS).

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Why hasn’t my Pell Grant disbursed?

Pell Grants automatically disburse for students one business day after full-time enrollment is met. (If you just registered for classes, give it a little more time for your award to disburse.) If you drop below full-time before the 12th class date, your Pell Grant will be prorated to match your new enrollment.

If you will not be enrolled full-time, your award has to be manually reviewed and disbursed and this process can take up to two weeks. Our staff appreciates your patience as we work through this process!

Note: All Pell Grant awards are subject to change after disbursement.

Pell grants can be adjusted after the 12th class date when attendance information is sent to the Registrar’s office. If your professor(s) indicate that you have not attended class(es), your Pell Grant will be prorated to match the number of classes that you have been attending. It’s imperative that you attend all of the classes you register for and/or officially take measures to drop a class through UNT’s Office of the Registrar.

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